After months of resisting, Air Canada was forced to give a partial refund to a grieving passenger who was misled by an airline chatbot inaccurately explaining the airline’s bereavement travel policy. According to Air Canada, Moffatt never should have trusted the chatbot and the airline should not be liable for the chatbot’s misleading information because Air Canada essentially argued that “The chatbot is a separate legal entity that is responsible for its own actions,” a court order said. When Ars visited Air Canada’s website on Friday, there appeared to be no chatbot support available, suggesting that Air Canada has disabled the chatbot.

Source: Air Canada must honor refund policy invented by airline’s chatbot

We have invented creative computers. This also means they can make things up completely.